Unexpected requests? Be suspicious.
Request manipulation is where a fraudster tricks you into sending them money by posing as someone else – often a bank or government official, or a relative in trouble. This could happen in an email (phishing), through a phone call (vishing) or simply through a Wero request notification.
This type of fraud relies on the basic human instinct to pay our debts and help people in need – and the requests can be very convincing. So it’s worth remembering a couple of ways you can avoid being a victim.
First, remember that banks, government agencies or reputable companies will never request money through Wero, so you should ignore any requests like this and either hang up or delete the email.
Second, if the request comes from a friend claiming to be in trouble, call them before you send money – even if the message says they have lost their phone.
Remember: only send money to people and companies you know and trust. If you send money to a fraudster, it may not be possible to get it back. But the good thing about Wero is that even if you do send someone money by mistake, they can’t take any more from you without your consent.